Welcome to IntegrityGames! We support you in making compliance tangible.
Whether you are a listed company, public administration, NGO, association, political party or SME – integrity and compliance are important for everyone if you want to be successful in the long term.
With our escape games, we help you to deepen and strengthen your knowledge and awareness of ethics and compliance.
We use these General Terms and Conditions (GTC) for information purposes and to simplify our contractual relationship. Is a specific point not suitable for you? No problem. Just talk to us about it.
Validity of the GTC
These GTC are the basis for services and products (hereinafter also referred to as ‘services’) of 4Integrity KG, with its registered office at Kärtner Ring 12 / 2b, 1010 Vienna, hereinafter also referred to as ‘4Integrity’. Deviating general terms and conditions or terms and conditions of purchase shall not be recognised unless we expressly agree otherwise in writing.
A contract with 4Integrity is concluded either by sending the order confirmation (usually by e-mail) to you, the customer, or by the customer accepting a specific offer, and includes the content of the order confirmation or the offer as well as the content of these GTC.
Customer
The customer is the legal or natural person named in the order confirmation, the signed offer or the declaration of acceptance, irrespective of the participants in the event / the Ethics & Compliance Escape Games.
Mobile Ethics & Compliance Escape Games
For our mobile Ethics & Compliance Escape Games (also known as mobile escape rooms or training sets), we provide you with the props and digital content for one or more escape games that can be played at a location of your choice. The games can be hired or purchased for a specific period of time. Details on the content and scope of the training sets can be found in the respective product descriptions and information.
Hire of mobile Ethics & Compliance Escape Games
If you rent a training set, we will provide you with the items belonging to the respective game and access to the online platform / app for the agreed period.
You will also receive documentation on how to prepare, accompany and return the game.
Please ensure that you return all items to us in good condition.
The items provided by 4Integrity are as stable and durable as possible. But of course it can happen that even with careful use something breaks.
Please inform us as soon as possible so that we can arrange for a replacement/repair. The next teams should also enjoy training.
Removing or damaging objects / props / equipment is prohibited because the items are essential for the games.
We are entitled to charge the costs incurred due to damage or loss and to claim compensation for loss of earnings.
Our products are subject to industrial property rights and are protected by copyright, among other things. If an online platform with videos, tips and puzzles is part of the training, you will receive a non-local, non-exclusive and non-transferable licence to use the content on the online platform to train your employees for the duration of the rental. The reproduction or use of all content provided by us for other purposes, in particular use for third parties or subletting, is prohibited. Please also inform the relevant employees of this.
Passing on access data or content to third parties, reproducing, utilising or modifying game elements or training content or making them publicly accessible is prohibited without the written consent of 4Integrity.
Purchase of mobile Ethics & Compliance Escape Games
When you purchase a training set, you acquire ownership of the physical items included in the scope of delivery.
If individual items are lost or damaged, we, the customer and 4Integrity, will work together to find an amicable solution so that you can use the game again as quickly as possible. For example, exclusive items from 4Integrity can be remanufactured for a fee; in the case of standard products from third-party providers, we can establish direct contact so that you can procure a replacement as quickly and cheaply as possible.
4Intergrity guarantees the function of the electronic case for one year. Please ensure that you use the case correctly. If there is a case outside the warranty, 4Intergrity will liaise directly with the manufacturer so that you can use your training set again as quickly as possible.
Our products are subject to industrial property rights and are protected by copyright, among other things. We grant you a non-exclusive, non-transferable licence to use the intellectual property for an indefinite period of time and for any location. The reproduction, utilisation or use of all content provided by us for purposes other than Ethics & Compliance training for our own employees, in particular the transfer of rights of use or making it publicly available, is prohibited. This applies to the structure, content and design of the story and puzzles and applies to the documents and content on the online platform. Please also inform the relevant employees about this.
We will make the content available on the online platform for three years from the date of purchase. If you wish to continue using the game after this period, we will endeavour to find an amicable and reasonable solution, for example by transferring the content to a customer server or using it via an app.
ATTENTION: The following must be observed for electronic cases – misuse will invalidate any warranty:
The case contains sensitive electronic components.
Protect the case from impact.
Temperature range: 0°C to 35°C; humidity < 80%.
Please use a charger with 5 volt DC, min. 1 ampere for charging. Do not leave the device unattended overnight or during storage.
Stationary Ethics & Compliance Escape Rooms
Stationary Ethics & Compliance Escape Room events are held on the premises of Time-Busters GmbH, at Bahnstraße 13, 2345 Brunn am Gebirge. Time-Busters organises the games on behalf of 4Integrity. Ethics & Compliance specific preparations or optional de-briefings are carried out by experienced representatives of 4Integrity.
The house rules of the location apply.
Handling of the items
The items provided by 4Integrity are as stable and durable as possible. However, it can of course happen that something breaks even with careful use. Please inform us as soon as possible so that we can arrange for replacement/repair.
Removing, damaging or hiding objects / props / documents is prohibited because the objects are essential for the games. If necessary, we are entitled to charge the costs incurred due to damage or loss and to claim compensation for loss of earnings.
Live video accompaniment for the escape rooms
Live cameras may be used to ensure safety and the smoothest possible gameplay. Photos / screenshots of the participants during the experience can be taken on express request.
Prices and delivery conditions
Our offer is aimed at companies and organisations. The prices quoted are net prices excluding VAT and without delivery / shipping costs and expenses. The delivery / shipping costs vary depending on the product, shipping method and destination and will be announced in the course of the order.
If the customer is an entrepreneur, risk and coincidence are transferred to the customer at the time the items are handed over to the carrier.
Spontaneous (not agreed) service extensions
If an event is extended for reasons attributable to the customer, 4Integrity has the right to charge for the additional services. This applies in particular to the debriefing (after the game), which may take longer if extensive questions are discussed.
Terms of payment
The terms of payment described in the order confirmation or in the offer shall apply. If no terms of payment are specified, the payment period shall be 3 weeks from receipt of the invoice, without deduction. In the event of late payment, 4Integrity shall be entitled to charge interest on arrears at the statutory rate and the costs necessary for legal action, in particular reminder and collection charges.
4Integrity shall have no obligation to perform if payments due have not been made in accordance with the order confirmation.
Settlement shall be made in euros.
Postponement of appointments by the customer
Something can always come up. The customer is therefore entitled to agree a new date in writing (e-mail is sufficient) free of charge up to six weeks before the date of the event.
In the event of short-term postponements (max. six weeks before the agreed date), 4Integrity is entitled to charge costs amounting to 20% of the order amount, but at least 150 euros.
Cancellation by the customer
If an order that has already been agreed is to be cancelled, 4Integrity is entitled to charge the following amounts:
from receipt of the order confirmation / order: 25% of the order amount,
50% of the order amount from the 28th day before the agreed date,
75% of the order amount from the 14th day before the agreed date,
100% of the order amount from the 7th day before the agreed date.
Specific expenses for adjustments to the games, e.g. integration of the customer’s internal guidelines or adjustments to the customer’s corporate design, etc., shall be invoiced according to the work already performed.
Any (shipping) costs incurred will be charged to the customer.
Force majeure / thwarting of the service by third parties
If the provision of the service is prevented at the agreed time by force majeure, e.g. war or pandemic, or other circumstances for which the customer or 4Integrity is not responsible, e.g. cyber attacks, accidents, technical faults, problems with delivery or strikes, the customer shall have the right to agree an alternative date within 12 months of the reason for the hindrance ceasing to apply. This shall not result in any additional costs for the customer. If the customer does not exercise this right, 4Integrity shall be entitled to charge 25% of the order amount as compensation for expenses.
Warranty, liability, compensation
4Integrity always endeavours to provide an optimal experience for customers and players. If the service is not provided by 4Integrity in accordance with the contract, please inform us immediately. We will endeavour to provide the agreed service as quickly as possible. If this is not possible for reasons for which 4Integrity is responsible, you are entitled to demand a reasonable price reduction.
4Integrity’s aim is to make Ethics & Compliance understandable and therefore effective. We ensure that the content of our games is up-to-date, relevant and correct. However, the same topics are not relevant for every organisation and the content of regulations is dynamic. Therefore, 4Integrity cannot guarantee the accuracy, individual usefulness and appropriateness of the content of the games. This applies, for example, to documents and solutions to puzzles as well as the debriefing.
We would also like to point out that our services are awareness training sessions. We give no assurances or guarantees that the results you intend to achieve by using our product will materialise. In particular, we do not owe any specific successes, results or other outcomes intended by you. In particular, our games do not constitute (legal) advice. We expressly point out that you are responsible for the content of your own legal assessment.
We endeavour to provide our products without disruption and as permanently as possible. However, this is not technically possible. For this reason, we cannot guarantee that our services will be provided without disruption or that they will be available at all times. In particular, certain functions may be restricted in whole or in part, temporarily or permanently.
4Integrity is only liable for damages in cases of intent and gross negligence, with the exception of damages to persons. The injured party must prove the existence of intent or gross negligence. Compensation for (consequential) damages, damages arising from third-party claims and pure financial losses is excluded. Claims for damages shall expire six months after knowledge of the damage, but in any case three years after the act of infringement. Claims for damages are limited to the net order value.
We carefully select all our partners, e.g. delivery services, suppliers. 4Integrity shall not be liable for delays or damages in connection with third-party services. 4Integrity is not liable for the loss of or damage to items brought to the event/game.
Image and sound recordings / confidentiality
Surprises are an essential element of escape games. In order to ensure that later players also have a surprising experience, it is crucial that key elements of the Ethics & Compliance Escape Games are not made public.
Tricky tasks only provide a lasting experience if the solutions are not known beforehand. Customers and players are therefore obliged to treat information and documents that they receive in connection with the escape games as confidential. This applies in particular to elements of the rooms, the props, the puzzles and their solutions.
Conversely, 4Integrity will treat confidential information that 4Integrity receives from the customer, e.g. regarding internal guidelines, confidentially and use it only for the purposes of contract fulfilment.
Other information
Information on data protection can be found in the privacy policy.
Should provisions of the contract be legally ineffective, invalid and / or void or become so in the course of their duration, this shall not affect the legal effectiveness and validity of the remaining provisions. In this case, the contracting parties undertake to replace the legally ineffective, invalid and/or void provision with one that is legally effective and valid and corresponds in its economic effect to the replaced provision – as far as possible and legally permissible.
The assignment of individual rights and obligations arising from the contract is only permitted with the express written consent of the contractual partner.
The exclusive place of jurisdiction for all disputes arising from this contract is the relevant court in 1010 Vienna.
Austrian law shall apply, with the exception of the UN Convention on Contracts for the International Sale of Goods and private international law.
Any deviating agreements must be made in writing.
4Integrity reserves the right to amend or supplement the GTC with effect for the future if the amendment is reasonable for the customer, taking into account the interests of 4Integrity and the customer, or becomes necessary due to legal or official requirements. This does not apply to essential provisions of the contract, in particular with regard to the scope of the agreed services. We will inform you appropriately of any planned changes.
Status: 1 Oct. 2024